Frequently Asked Questions
Everything you need to know about shopping with SAX.
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Orders over $50 qualify for free shipping, while orders below that amount are subject to a flat $5.99 shipping fee.
How can I track my order once it has been placed?
Once your order has been processed and shipped, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking portal.
What is the SAX return and exchange policy?
We accept returns and exchanges within 30 days of the delivery date. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I know the products are of high quality?
At SAX, we source our inventory from certified manufacturers and conduct rigorous quality control checks on every batch to ensure our customers receive only premium-grade products.
Can I modify or cancel my order after it is placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.